Updated: December 05, 2022
Unless otherwise specified by us, this "LiveData Privacy Policy" will take effect from the update date (including the date)
Special Note:
Welcome to use the products and/or services (hereinafter collectively referred to as "LiveData's services") provided by Beijing Yunshang Qulv Technology Co., Ltd. and its affiliated companies (hereinafter collectively referred to as "we", "us", "our" or "LiveData"). As a service provider, we have always attached great importance to the protection of personal information. When you use LiveData's services, as our customer, we may collect, use, store, share, transfer, disclose and process your personal information; at the same time, you as the data controller decide your products and/or services. The purpose and method of processing personal information of end users (hereinafter referred to as "end users"), we, as a data processor in the process of providing you with LiveData's services, accept your entrustment and process end users' personal information according to your instructions. We hope to introduce to you and end users how we handle personal information of you and end users through this "LiveData Privacy Policy" (hereinafter referred to as "this policy"), so as to better protect the rights and interests of you and end users.
This policy applies to all LiveData's services, and the LiveData's services are subject to the information provided on our official website (URL: https://www.ilivedata.com/).
Before using LiveData's services, please be sure to read carefully and fully understand this policy, and use LiveData's services after confirming that you fully understand and agree to this policy; before end users use your products and/or services, please be sure to formulate and publish your privacy policy document and obtain the consent of the end user so that we have the right to process the personal information of the end user, and your privacy policy document should include the processing rules of this policy on the personal information of the end user and not less than the provisions of this policy personal information protection standards.
If your end user disagrees with any content of this policy, you should immediately stop using LiveData's services. When you use or continue to use LiveData's services, you agree and will ensure that end users fully understand and agree that we collect, use, store, share, transfer, disclose and process your and end users' personal information in accordance with this policy (including updated versions) information; you will be solely responsible for the collection, use, storage, sharing, transfer, disclosure and processing of the personal information of the end user without the prior consent of the end user, and you should also compensate us for the loss.
After reading this policy, if you and end users have any questions about this policy or matters related to this policy, you can contact us through the feedback channels listed in the "How to Contact Us" section of this policy, and we will answer as soon as possible.
This policy will help you understand the following:
1. How we collect and use personal information of you and end users
2. Authorization and use of personal information of end users
3. How do we share, transfer, and publicly disclose your and end users' personal information
4. How do we store personal information of you and end users
5. How do we protect the personal information of you and end users
6. How do we manage personal information of you and end users
7. How do we handle the personal information of minors
8. Amendments and notifications
9. How to contact us
1. How we collect and use personal information of you and end users
In accordance with relevant laws and regulations, we will follow the principles of legitimacy, legality, and necessity, and for the purposes described in this policy, collect and use information that you actively provide during the use of LiveData's services, generated by your use of LiveData's services, and Personal information about you and end users arising from end users' use of your products and/or services.
Please understand that due to changes in business strategies and relevant laws and regulations, the business functions of LiveData's services may also undergo changes and development. If we want to use the personal information of you and end users for other purposes not specified in this policy or additionally collect and use other personal information not mentioned in this policy, we will notify you through page prompts, interactive processes, website announcements or other means Separately obtain your consent, which you shall obtain from the end user. During this process, you can contact us through the feedback channels listed in the "How to Contact Us" section of this policy, and we will reply as soon as possible.
1.1 Your personal information as our customer
1.1.1 In order to complete necessary activities such as registration, login, and management of the LiveData's service account, you need to submit real, legal, and valid personal information. The personal information you may need to submit includes: your basic account information, including user name, mobile phone number, email address, account password and WeChat ID; your business information, including your business name and industry classification; your contact information , including contact name, contact phone number and WeChat ID;
1.1.2 In order to ensure the normal operation of LiveData's services, protect the personal and property safety of you and third parties from infringement, and better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, and network intrusions, more accurately To identify violations of laws and regulations or LiveData's service-related agreement rules, we will record and save the details of your login and use of LiveData's services during your use of LiveData's services, and save them as network logs, including Internet protocol (IP) address, Internet service provider (ISP), browser type, access date and time, software and hardware feature information, and web browsing records.
We collect this personal information to provide you with better services. To achieve this purpose, we will also use your personal information for the following purposes: (1) to contact you to solve problems; (2) to improve our service quality; (3) Other purposes with your permission.
1.2 Personal information of end users
Based on your entrustment and instructions, in order to realize the basic business functions of the LiveData's service, we may need to collect and use the personal information of end users. Please note that only some LiveData's services need to collect and use end-user personal information, and depending on the LiveData's service you choose, the end-user personal information we collect and use will also be different. The following will list in detail the basic business functions of LiveData's services that need to collect and use personal information of end users and the types of personal information necessary to realize these functions. The collection and use of such personal information requires the consent of end users.
| Scenarios |
What personal information we collect about you |
how we use |
| When you use our real-time interactive SDK products |
In order to achieve real-time audio or video calls, we need to collect and use information related to your device, network, sdk interaction, transcription review, etc., including:
- Equipment type
- device model
- CPU information
- battery level information
- Operating system information
- Dynamic IP address
- Network Type
- User ID
- User properties
- Channel information
- Duration of use
- nickname
- log
- Text, pictures, audio, video you send
- Your image, voice, portrait, and your communications |
In order to judge the operating environment, ensure the normal operation of the service, carry out problem and troubleshooting, and realize the audio or video call function |
| When you use our content security products |
End users publish text, pictures, audio, video and end user information (country, user id, user nickname, user ip, user device id, device type) |
We will only test the specified content according to the inspection information you submit, and will not actively collect and use any personal information of end users. |
| When you use our machine translation products |
End user chat text, translated target language, translated source language |
We will only translate the specified content according to the information you submit, and will not actively collect and use any personal information of end users. |
1.3 Exceptions to Authorization and Consent
According to the relevant laws and regulations, we do not need to obtain the consent of you and the end user in the following situations (but if you need to obtain the consent of the end user first, you still need to obtain the consent of the end user in advance ):
(1) Directly related to national security and national defense security;
(2) Directly related to public security, public health, or major public interests;
(3) Directly related to criminal investigation, prosecution, trial and judgment execution;
(4) In order to protect the major legal rights and interests of you, the end user, or other individuals, such as life and property, yet difficult to obtain the consent of the individual;
(5) The collected personal information is disclosed to the public by you and the end user;
(6) Necessary to sign and perform a contract at your request, but only if you have obtained the consent of the end user;
(7) Personal information is collected from legally disclosed information, such as legal news reports, government information disclosure and other channels;
(8) Necessary to maintain the safe and stable operation of Livedata's services, such as discovering and handling product and/or service failures;
(9) Necessary for legal news reports and public opinion supervision for the public interest;
(10) It is necessary to carry out statistical or academic research in the public interest, and when the results of academic research or description are provided to the outside world, the personal information contained in the results is de-identified;
(11) Other circumstances stipulated by laws and regulations.
2. Authorization and use of personal information of end users
As the data controller of the end user, we accept your entrustment and process the personal information of the end user according to your instructions, but we cannot control how to use the personal information of the end user. You shall collect, use and authorize us to collect and use personal information of end users in a manner that complies with applicable laws and moral obligations.
If you use LiveData's services in your products and/or services, it is deemed that you have accepted this policy, and you need to ensure that you have complied with and will continue to comply with applicable laws, regulations and regulatory requirements and the provisions of this policy, including but not limited to:
2.1. Will comply with all applicable laws, regulations and regulatory requirements related to the collection and use of end-user personal information;
2.2. You must disclose to end users the use of LiveData's services in your products and/or services, and disclose to end users our rules for collecting and using the personal information of end users and obtain the full, necessary, and clear authorization and consent of end users, Allow us to use the collected personal information of end users for the purposes listed in this policy under the premise of complying with relevant laws and regulations. In order to fulfill the above obligations, you should formulate and publish privacy policy documents that are not lower than the personal information protection standards stipulated in this policy. We recommend that you embed a link to this policy in your privacy policy document and add a similar clause: "Our products and/or services may include third-party products and/or services, and may also collect, use, store, share, transfer, disclose and process your personal information. For example, we integrate LiveData's SDK to realize our services, and LiveData will act as a data processor to collect, use, store, share, transfer, disclose, and process according to our instructions. With regard to your personal information, we will collect, use, store, share, transfer, disclose, process, and protect your personal information in accordance with the "LiveData Privacy Policy" (link attached)".
2.3. End users have been provided with an easy-to-operate rights realization and information management mechanism, explaining how users can exercise the right to choose, how to access, correct their personal information, exercise the right to delete, change the scope of their authorization and consent, and other operations.
If you cannot meet the aforementioned conditions or the end user does not agree to our collection and use of their personal information in accordance with this policy, you should not continue to use the LiveData's services; if you continue to use the LiveData's services, it is deemed that you have agreed and assured us All your end users have agreed that we have the right to collect and use their personal information. In any case, if you fail to obtain the consent of end users in advance so that we have the right to collect and use their personal information, you shall bear all responsibilities, and you shall fully compensate us for any losses caused to us.
3. How do we share, transfer, and publicly disclose your and end users' personal information
3.1. Sharing
Except as stated in this policy or when collecting your and end users' personal information, we will not share your and end users' personal information with third parties without your and end users' express consent. We may share your and end users' personal information with third parties under the following circumstances:
(1) Obtain your consent or you entrust us to share your and the end user's personal information with the third party you designate, provided that you have obtained the end user's consent;
(2) According to the provisions of laws and regulations, mandatory administrative law enforcement or judicial requirements;
(3) Only by sharing the personal information of you and the end user can we provide relevant services, or handle disputes or disputes between you and/or the end user and others. We will sign strict confidentiality agreements with our shared partners, requiring them to process and use your and end users' personal information in accordance with this policy and adopt strict data security measures.
3.2. Transfer
We will only transfer personal information of you and end users under the following circumstances:
(1) Obtain your consent or you entrust us to transfer your and the end user's personal information to the third party you designate, provided that you have obtained the end user's consent;
(2) With the continuous development of our business, we may conduct mergers, acquisitions, asset transfers or similar transactions, and the personal information of you and end users may be transferred as part of such transactions. We will require new companies and organizations that obtain personal information of you and end users to continue to be bound by this policy, otherwise, we will require such companies and organizations to re-obtain your and end users' authorization and consent.
3.3. Public disclosure
We will only publicly disclose the personal information of you and end users under the following circumstances:
(1) Obtain your consent or you entrust us to disclose personal information of you and the end user, but only if you have obtained the consent of the end user;
(2) When personal information must be disclosed according to the provisions of laws and regulations, mandatory administrative law enforcement or judicial requirements, we may disclose personal information of you and end users according to the required information type and disclosure method.
4. How do we store personal information of you and end users
4.1. Storage time limit
Unless otherwise stipulated by laws and regulations, regulatory authorities or you and us, we will only store your and end users' personal information for the period necessary for the purpose described in this policy and within the shortest time limit. If we terminate the service or operation, we will stop the activities of continuing to collect personal information in a timely manner, and will comply with relevant laws and regulations to notify you in advance, and delete or anonymize the personal information after the termination of service or operation, but laws and regulations or unless otherwise specified by the supervisory authority.
You understand and agree that in order to make full use of account resources, if you fail to log in for the first time after registration or use the account without logging in for more than [1 year] in a row, we have the right to take back your account, delete data and related information and other measures. As a result, your data may be deleted or anonymized irretrievably.
4.2. Storage area
In principle, the personal information we collect and generate within the territory of the People's Republic of China will be stored within the territory of China, Personal information generated overseas is stored locally, except for the following circumstances:
a) There are clear provisions in laws and regulations;
b) Obtain the authorization and consent of you and the end user separately.
In the above circumstances, we will and require the data receiver to process your and end users' personal information in accordance with this Privacy Policy and other relevant security and confidentiality measures.
5. How do we protect your and end users' personal information
We attach great importance to information security, set up a dedicated security team, and take all reasonable and feasible measures to protect your personal information and end users:
5.1. We will adopt security technology measures that meet industry standards, including encryption and other technologies to encrypt and store your and end users' personal information, and isolate them through isolation technology to prevent unauthorized access to your and end users' personal information. Authorized access, use and modification to avoid damage or loss of personal information.
5.2. We have an industry-leading data security management system centered on personal information and centered around the data life cycle, which improves the security of the entire system from multiple dimensions, such as organizational construction, system design, and personnel management. We manage and standardize the storage and use of personal information by establishing a data classification and grading system, data security management specifications, and data security development specifications.
5.3. We only allow those who need to know personal information to access your and end users' personal information, and have set up strict access control and monitoring mechanisms for this purpose. We also require all personnel who may have access to your and end users' personal information to fulfill corresponding confidentiality obligations.
5.4. We attach great importance to information security compliance, and have passed many international and domestic security certifications, such as ISO27001 information security management system certification, information system security level protection certification, etc., to fully protect the personal security of you and end users with advanced solutions in the industry information security.
5.5. In order to deal with possible risks such as personal information leakage, damage and loss, we have formulated a number of systems to clarify the classification and grading standards of security incidents and security vulnerabilities and the corresponding processing procedures. We have also established an emergency response team for security incidents. According to the requirements of security incident handling specifications, we will launch security plans for different security incidents, stop losses, analyze, locate, formulate remedial measures, and cooperate with relevant departments to trace and combat.
Please understand that due to technical limitations and limitations in risk prevention, even if we have tried our best to strengthen security measures, we cannot always guarantee 100% security of personal information. In the event of personal information leakage and other security incidents, we will launch an emergency plan to prevent the expansion of the security incident, report it in time in accordance with the "National Network Security Incident Emergency Plan" and other relevant regulations, and inform you of the relevant situation by sending emails, push notifications, announcements, etc. , and give you security advice.
You need to understand that the systems and communication networks you use for LiveData's services may have problems due to circumstances beyond our control. In order to more effectively protect the personal information security of you and end users, we also hope that you can strengthen self-protection. If your physical, technical, or management protection facilities are damaged, the personal information of you and end users will be unauthorized Access, public disclosure, tampering, or destruction, the risks and responsibilities arising therefrom will be borne by you, and we will not be liable, and you should also compensate us for all losses suffered thereby.
6. How do we manage personal information of you and end users
6.1. Manage your personal information
(1) Access, update and delete
We encourage you to update and revise your personal information to make it more accurate and current. We will take appropriate technical means or provide contact channels for submitting applications to ensure that you can access, update and delete your personal information as much as possible.
(2) Account cancellation
We provide you with a way to cancel your account. You can contact us to cancel your LiveData's service account in accordance with the conditions stipulated in our terms of service and relevant laws and regulations. When you log out of your LiveData's service account, we may ask you to perform identity verification to ensure the security of your personal information.
(3) Change the scope of your authorization and consent
You can choose whether to disclose personal information to us. You can change the scope of your authorization to continue collecting personal information or withdraw your authorization by deleting information, turning off device functions, etc. You hereby clearly understand and agree that some personal information is required to be disclosed to us when using LiveData's services. If you do not agree to disclose such personal information to us, you will not be able to use all or part of the functions of LiveData's services.
(4) Constrained information system automatic decision-making
In some business functions of LiveData's services, we may only make decisions based on non-manual automatic decision-making mechanisms such as information systems and algorithms. If these decisions significantly affect your legal rights, you have the right to request an explanation from us, and we will also provide appropriate remedies.
(5) Possible effects of deletion, cancellation and withdrawal of authorization
When you delete a piece of personal information or withdraw a piece of authorization, we will no longer be able to provide you with the corresponding services, and will no longer use and process your corresponding personal information; when you log out of the LiveData's service account, we will stop To provide you with all LiveData's services, the data in the account and the unconsumed amount (if any) will not be restored or refunded, and we will delete or anonymize your personal information, unless otherwise stipulated by laws and regulations. You hereby clearly understand and agree that if you cannot continue to use all or part of the LiveData's services due to this, you will be responsible for the corresponding consequences and losses, and we will deal with it in accordance with our terms of service and corresponding rules.
In any case, the above decisions you make will not affect our previous collection, use, storage, sharing, transfer, disclosure and processing of personal information based on your authorization.
6.2. Manage personal information of end users
Given that end users are not our direct customers, you should follow applicable laws, regulations and regulatory requirements and the provisions of this Policy, and provide end users with easy-to-operate methods to respond to end users accessing, updating, deleting their personal information, canceling accounts, Requests to change the scope of its authorized consent, etc.
If you have doubts or difficulties during the operation and we need our cooperation to complete it, contact us to exercise your rights, and we will handle it according to your entrustment, laws and regulations, and this policy. If the end user chooses to make relevant requests directly to us, in order to protect the legitimate rights and interests of you, the end user and others, we will require the end user to verify their identity. After verifying with you, we have the right to deal with end-user requests in accordance with laws and regulations and this policy, and we also have the right to directly respond to end-user requests in accordance with relevant laws and regulations. If this affects your use of LiveData's services, then You agree to bear the losses incurred by yourself. If you send us an instruction to process your or end user's data, we will cooperate if it is technically feasible, does not change the LiveData's service, complies with relevant legal requirements and does not infringe the rights of third parties.
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In any case, as the end user's data controller, you should respond to and process the end user's request and ensure that we are fully authorized to process end user data as required by this policy. If you cause any loss to us due to your reasons, you shall make full compensation. 3. To respond to the above requests from you and end users
To ensure security, you and end users may need to provide a written request or prove their identity in other ways. We may ask you and end users to verify their identity before processing a request. For reasonable requests from you and end users, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the situation. For information that is not relevant to us, is unnecessarily repetitive, requires excessive technical means (for example, requires the development of new systems or fundamentally changes existing practices), poses a risk to the legitimate rights and interests of others, or is beyond normal practice (for example, involving information stored on backup tapes) ), we may deny your request.
In the following circumstances, we will not be able to respond to your and end user's requests:
(1) Related to our fulfillment of obligations stipulated by laws and regulations;
(2) Directly related to national security and national defense security;
(3) Directly related to public security, public health, or major public interests;
(4) Directly related to criminal investigation, prosecution, trial and execution of judgments;
(5) We have sufficient evidence that you or end users have subjective malice or abuse of rights;
(6) It is difficult to obtain the consent of the person for the purpose of safeguarding the life, property and other major legal rights and interests of you, the end user or other individuals;
(7) Responding to the requests of you and end users will cause serious damage to the legitimate rights and interests of you, end users or other individuals and organizations;
(8) Involving commercial secrets;
(9) Other circumstances stipulated by laws and regulations.
7. How do we handle the personal information of minors
We attach great importance to the protection of minors' personal information. If you are a minor, please do not register as our user and use LiveData's services. If your products and/or services involve underage users, please comply with applicable laws, regulations and regulatory requirements, and take necessary measures to ensure that the registration of underage users and the collection and use of personal information of underage users are legal. Obtain the consent of their guardians, and at the same time, you should perform the corresponding disclosure obligations in your privacy policy documents.
Restricted by existing technologies and business models, it is difficult for us to actively identify personal information of minors. If we have collected personal information of minors without our knowledge or without the prior consent of a verifiable guardian, the guardian may notify us to delete it. In some cases, we will also actively delete it without your consent, unless we are required by law to retain such information.
8. Amendments and notifications
In order to provide you with better services, we may revise the terms of this policy in a timely manner according to the update of LiveData's services and the relevant requirements of laws and regulations, and such revisions form part of this policy. We will post any changes to this policy on our official website. For major changes, we will also provide more prominent notices (such as website announcements, push notifications, and pop-up prompts). The major changes referred to in this policy include but are not limited to:
(1) Significant changes have taken place in the LiveData's service model. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.;
(2) We have made significant changes in our ownership structure. Such as changes in owners caused by business adjustments, bankruptcy mergers, etc.;
(3) There are major changes in the main objects of personal information sharing, transfer or public disclosure;
(4) There are major changes in the rights of you and end users to participate in the processing of personal information and how to exercise them;
(5) Significant changes have taken place in our responsible departments, contact methods and complaint channels responsible for handling personal information security;
(6) Other situations that are important or may seriously affect the collection, use, storage, sharing, transfer, disclosure and processing of your and end users' personal information occur.
If you do not agree to these changes, you will not be able to continue to use the LiveData's services; if you continue to use the LiveData's services, it means that you have fully read, understood and agreed to be bound by the revised policy and you have obtained the end user express consent to be bound by this Policy as amended. Your and the end user's satisfaction will come first in any of our revisions. We encourage you to review our Privacy Policy each time you use LiveData's Services.
We may issue announcements related to LiveData's services when necessary (for example, when we suspend a certain service due to system maintenance). You may not be able to cancel these announcements related to LiveData's services that are not commercial in nature.
9. How to contact us
We have set up a dedicated department for personal information protection, which will protect the personal information of you and end users in accordance with this policy. If you and end users have complaints and reports about LiveData's service information security, or have any questions about this policy, privacy measures, collection, use, storage, sharing, transfer, disclosure, and processing of personal information of you and end users, Comments or Suggestions, please contact the personal information protection staff of LiveData, you may send an email to contact@ilivedata.com.
Under normal circumstances, we will reply within 15 working days after receiving relevant questions, comments or suggestions and verifying our identity.