LiveHelp
24-7 Customer Service. Track hot issues in real time. Data intelligence driven customer service. Help you save over 60% of labor costs
Try Free
We are Committed to These Scenarios
In-Game Customer Service
Help players experience your game in depth and find game packs faster. Chatbots will transfer complicated unresolved issues to manual services.
Live Broadcasting Assistant
Help manual customer service find valuable questions or suggestions in massive chat messages.
E-commerce Customer Service
Recurring user questions no longer waste the time of manual customer service, chatbots will answer these questions in real time. And chatbots can extract valuable information from pictures and voices sent by users.
Education Service
Use cases like admissions FAQ, examination and enrollment, teacher assistance, and course answering. We provide multiple services for education institutions, teachers and students.
Fintech
Use cases include answering user questions related to opening an account, new stocks, transaction, market analysis, account management, etc.
Smart Government
We can help manual services answer people’s questions related to resident certification, license, finance and tax, etc. What's more, we support translation between over 30 languages.
Smart Hospital
Intelligent customer services help people find the hospital clinics, medical consultation and question related to formalities. We provide your hospital a solution with low cost and high efficiency.
Features
Personalized FAQ，answer before asking
Pre-built personalized FAQ lists based on industry knowledge graphs, business details, user behavior data, etc.
Chatbots answer common issues automatically
Pre-build keyword lists for users’ issues, guiding users to choose the precise question type, answer more than 30% of common issues automatically.
Chatbots seamlessly switch to manual services
Chatbots will transfer complicated unresolved issues to manual services to solve high-quality issues quickly.
Efficient human-machine collaboration
AI supplements information when manual services solve issues, and pushes key information such as user portrait tags, user behavior flow, and sentiment analysis results to manual services, greatly improving the efficiency of solving issues.
Context understanding
Semantic analysis capabilities based on deep learning, context understanding capabilities and key information extraction, quickly understand the intentions of new users.
Recommend related questions based on input
Users don’t need to describe the problem completely, just input keywords, and AI will recommend related problems. AI facilitate more precise and efficient communication.
One-click import of knowledge graphs
Rich greeting corpus, support batch import of industry and enterprise knowledge graphs.
Learn new knowledge autonomously
Optimize the knowledge graphs in real time according to the user's feedback on the usefulness of the chatbots’ answers, autonomously make progress and improve the accuracy of new answers.
Data intelligence
Real-time monitoring of hot issues and support automatic alarm and synchronization to FAQ. Via dashboards you can monitor customer service platform operating efficiency.
Multi-language real-time translation capabilities
Multilingual translation capabilities can meet the customized needs such as cross-border E-commerce, games with multiple regional users, etc.
Support multiple message types
Intelligently extract the key information and identify intentions of pictures/voices/short videos sent by users, improving user experience and issues solving efficiency.
Why Livedata
Respond Quickly to Customized Needs
Respond Quickly to Customized Needs
Respond quickly to your customized needs, and optimize the algorithm strategies in real time.
Data Intelligence-Driven
Data Intelligence-Driven
Data intelligence empowers the customer service system, improves customer service communication efficiency and user experience. Let users put forward more valuable opinions.
Multiple Message Types
Multiple Message Types
Chatbots can recognize key information in pictures/voice/short video messages, which is a charming experience for users.
Multi-language
Multi-language
We have over 4 years of overseas market experience, support more than 30 languages, covering over 5 billion potential users.
Access Process
Registration
Create Application
SDK integration
Application release
You can use our products free now
Try Free
LiveHelp
24-7 Customer Service. Track hot issues in real time. Data intelligence driven customer service. Help you save over 60% of labor costs
We are Committed to These Scenarios
In-Game Customer Service
Help players experience your game in depth and find game packs faster. Chatbots will transfer complicated unresolved issues to manual services.
Live Broadcasting Assistant
Help manual customer service find valuable questions or suggestions in massive chat messages.
E-commerce Customer Service
Recurring user questions no longer waste the time of manual customer service, chatbots will answer these questions in real time. And chatbots can extract valuable information from pictures and voices sent by users.
Education Service
Use cases like admissions FAQ, examination and enrollment, teacher assistance, and course answering. We provide multiple services for education institutions, teachers and students.
Fintech
Use cases include answering user questions related to opening an account, new stocks, transaction, market analysis, account management, etc.
Smart Government
We can help manual services answer people’s questions related to resident certification, license, finance and tax, etc. What's more, we support translation between over 30 languages.
Smart Hospital
Intelligent customer services help people find the hospital clinics, medical consultation and question related to formalities. We provide your hospital a solution with low cost and high efficiency.
Features
Personalized FAQ，answer before asking
Pre-built personalized FAQ lists based on industry knowledge graphs, business details, user behavior data, etc.
Chatbots answer common issues automatically
Pre-build keyword lists for users’ issues, guiding users to choose the precise question type, answer more than 30% of common issues automatically.
Chatbots seamlessly switch to manual services
Chatbots will transfer complicated unresolved issues to manual services to solve high-quality issues quickly.
Efficient human-machine collaboration
AI supplements information when manual services solve issues, and pushes key information such as user portrait tags, user behavior flow, and sentiment analysis results to manual services, greatly improving the efficiency of solving issues.
Context understanding
Semantic analysis capabilities based on deep learning, context understanding capabilities and key information extraction, quickly understand the intentions of new users.
Recommend related questions based on input
Users don’t need to describe the problem completely, just input keywords, and AI will recommend related problems. AI facilitate more precise and efficient communication.
One-click import of knowledge graphs
Rich greeting corpus, support batch import of industry and enterprise knowledge graphs.
Learn new knowledge autonomously
Optimize the knowledge graphs in real time according to the user's feedback on the usefulness of the chatbots’ answers, autonomously make progress and improve the accuracy of new answers.
Data intelligence
Real-time monitoring of hot issues and support automatic alarm and synchronization to FAQ. Via dashboards you can monitor customer service platform operating efficiency.
Multi-language real-time translation capabilities
Multilingual translation capabilities can meet the customized needs such as cross-border E-commerce, games with multiple regional users, etc.
Support multiple message types
Intelligently extract the key information and identify intentions of pictures/voices/short videos sent by users, improving user experience and issues solving efficiency.
Why Livedata
Respond Quickly to Customized Needs
Respond quickly to your customized needs, and optimize the algorithm strategies in real time.
Data Intelligence-Driven
Data intelligence empowers the customer service system, improves customer service communication efficiency and user experience. Let users put forward more valuable opinions.
Multiple Message Types
Chatbots can recognize key information in pictures/voice/short video messages, which is a charming experience for users.
Multi-language
We have over 4 years of overseas market experience, support more than 30 languages, covering over 5 billion potential users.
Access Process
Registration
Create Application
SDK integration
Application release
You can use our products free now
Telephone consultation：
13820629335
Wechat
Contact sales